Question 1

What does Spark Innovations sell?

Accepted Answer

Spark Innovations is an authorized distributor of Kutchina kitchen appliances including chimneys, hobs, cooktops, and water purifiers. We offer authentic products with full warranty support.

Question 2

Where are you located?

Accepted Answer

We are based in Kolkata and serve customers across India with fast and reliable delivery.

Question 3

Do you ship across India?

Accepted Answer

Yes, we offer nationwide shipping. Delivery times vary based on location but are typically 3-7 business days.

Question 4

What are the shipping charges?

Accepted Answer

Free shipping is available on orders above ₹5000. For orders below that, shipping charges are calculated based on your location.

Question 5

How do I track my order?

Accepted Answer

Once your order ships, you'll receive a tracking number via email. You can use this to track your package in real-time.

Question 6

What if my package is damaged?

Accepted Answer

We pack all items carefully with insurance. If your product arrives damaged, please contact us immediately with photos and we'll arrange a replacement.

Question 7

What is your return policy?

Accepted Answer

We offer a 30-day return policy on unused products in original packaging. Please contact our support team to initiate the return process.

Question 8

How long does a refund take?

Accepted Answer

Refunds are processed within 7-10 business days after we receive and inspect the returned item.

Question 9

Are all products authentic?

Accepted Answer

Yes, 100% authentic. We are an authorized distributor of Kutchina. All products come with manufacturer warranty.

Question 10

What warranty is provided?

Accepted Answer

Products come with Kutchina manufacturer warranty. Typically 1-3 years depending on product. Warranty card will be provided with your order.

Question 11

Do you provide installation service?

Accepted Answer

We offer installation guidance and can recommend certified technicians in your area. Please contact us for details.

Question 12

How do I create an account?

Accepted Answer

Click on Sign Up on the top right of the website. Fill in your details and verify your email to get started.

Question 13

Can I modify my order?

Accepted Answer

Orders can only be modified within 2 hours of placement. Please contact support immediately if you need changes.

Question 14

How do I contact customer support?

Accepted Answer

You can reach us via email, phone, or WhatsApp. Check the Contact page for all communication channels.

Frequently Asked Questions

General

What does Spark Innovations sell?

Where are you located?

Do you ship across India?

Shipping & Delivery

What are the shipping charges?

How do I track my order?

What if my package is damaged?

Returns & Refunds

What is your return policy?

How long does a refund take?

Can I return a used product?

Product & Warranty

Are all products authentic?

What warranty is provided?

Do you provide installation service?

Where can I find product specifications?

Account & Orders

How do I create an account?

Can I modify my order?

How do I contact customer support?

Still have questions?